Contact Leiba Beauty —We're Here for You
Questions about an order, an ingredient, or how a formula fits your routine — reach us directly. Our team includes the people who made these products. We know the answers.
Founded by Sarah Leiba, RN — Registered Nurse. Every formula is one she formulated and uses herself.
Address
461 Monroe Turnpike
Monroe, CT 06468
Tracking, delivery times, and address changes.
Quick Answers
- Standard shipping: 5–7 business days. Expedited available at checkout.
- Free shipping on orders over $75.
- Track your order using the order ID from your confirmation email — use the tracker below.
- Address changes must be requested within 1 hour of placing your order.
30-day policy, how to start a return.
Quick Answers
- 30-day return window from date of delivery.
- Unused products in original packaging are eligible for a full refund.
- Started a product and it didn’t work? Contact us — we’ll work with you.
- Refund timeline: 5–10 business days after we receive the item.
Boutiques, medical spas, specialty retail.
Quick Answers
- We work with independent boutiques, medical spas, and specialty retailers who carry science-backed skincare.
- Response time: Our wholesale team responds within 2 business days.
- To apply: Fill out the form below or use the wholesale section at the bottom of this page
Ingredients, routine order, skin concerns.
Quick Answers
- Which product is right for me? Start with the full 4-step routine — Cleanser → Toner → Serum → Barrier Cream.
- Can I use this with retinol / vitamin C / prescription actives? Yes — all four products are formulated to layer with prescription actives.
- Formula or ingredient questions? Sarah or a team member will answer personally.
Track Your Order
Enter your order number and billing email to view your latest tracking details.
Customer Care
Have a question about an order, a formula, or your routine? Our team — including Sarah — responds within 24 hours, Monday–Friday. Fill in as much or as little as you need.
A Note From Our Founder
Thank you for being here. I started Leiba Beauty because I couldn’t find a skincare line that was both honest about its science and worth using every day.
Every formula has my name on it — literally. If you have a question about an ingredient, a concern about your skin, or just want to know whether something will work for your routine, send us a message. I read them.
With love,
Sarah Leiba
FAQs
What is Leiba Beauty's return policy?
We offer a 30-day return window from the date of delivery. Unused products in original packaging are eligible for a full refund. If you tried a product and it didn’t work for your skin, contact us — we’ll work with you. Refunds are processed within 5–10 business days.
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited options are available at checkout. Orders over $75 ship free.
Can I get advice on which Leiba Beauty products to use?
Yes. Reach our team by phone at 203-590-0376, by email at [email protected], or through the contact form on this page. Our founder Sarah Weinberger, RN, and her team respond to formula and routine questions personally within 24 hours, Monday–Friday.
How do I track my order?
Use the Track Your Order tool on our contact page. Enter your order ID (found in your confirmation email, beginning with LB) and your billing email address.
How do I apply for the Leiba Beauty wholesale program?
We work with independent boutiques, medical spas, and specialty retailers. Submit a wholesale application using the form on our contact page. Our wholesale team responds within 2 business days.
Partnerships
Wholesale & Retail
We work with independent boutiques, medical spas, and specialty retailers who carry science-backed, clean luxury skincare. Leiba Beauty is formulated in the USA, cruelty-free, and fragrance-free across all four products — a straightforward story for your customers.
Our wholesale team responds within 2 business days. Fill out the application and we’ll be in touch.