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Refunds & Returns

Effective Date: August 1, 2025

At Leiba Beauty, your satisfaction is our priority. We stand behind the quality of our skincare products and want you to be completely happy with your purchase. This Refund & Returns Policy outlines the terms under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

You may return unopened, unused, and undamaged products in their original packaging within 30 days of purchase. To be eligible for a return:

  • The item must be in the same condition that you received it.
  • It must be unused, unaltered, and in its original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

Note: Items marked as “Final Sale” or part of promotional giveaways are not eligible for return.

2. How to Initiate a Return

To initiate a return, please contact us at [email protected] with the following information:

  • Full Name
  • Order Number
  • Reason for Return
  • Photo(s) if applicable

Our customer service team will respond with return instructions and a return authorization number. Unauthorized returns may not be accepted.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 5–10 bank business days.
  • Original shipping costs are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

4. Exchanges

We are happy to offer exchanges for items that arrive damaged, defective, or incorrect. If you need to exchange an item:

  • Contact us within 7 days of receiving your order.
  • Include clear photos of the damaged or incorrect item.

We will cover shipping costs for the replacement item once the exchange is approved.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with your order number and photo evidence.
  • We will work quickly to resolve the issue and provide a replacement or refund.

6. Non-Returnable Items

The following are not eligible for return or refund:

  • Opened or used skincare products
  • Items returned more than 30 days after delivery
  • Gift cards
  • Final sale or promotional items

7. International Orders

At this time, we only offer returns and exchanges for orders shipped within the United States. International orders are final sale.

8. Contact Information

For all returns, exchanges, or questions regarding your order:

Leiba Beauty

Customer Service:

[email protected]

Returns Address:

461 Monroe Turnpike

Monroe, CT 06468

Thank you for supporting Leiba Beauty and trusting us with your skincare journey.

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